Privacy Policy
GreenField Silage Solutions Ltd is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you interact with us, including when you contact us, request quotations, place orders, receive our silage-related products and services, or use our website and related communications.
1. Introduction and company information
This Privacy Policy applies to the processing of personal data by GreenField Silage Solutions Ltd, which acts as the data controller in relation to the personal data described in this policy.
Data controller: GreenField Silage Solutions Ltd
Registered / business address: GreenField Silage, Unit 4, Maple Industrial Estate, Station Road, Lutterworth, Leicestershire LE17 4HE, UK
Email: [email protected]
Telephone: +44 1455 672 948
We provide silage-related products and services, which may include sales, delivery coordination, customer support, account management, invoicing, contract administration, logistics, and business communications. This policy explains how personal data is processed in connection with those activities.
2. Data collection and processing
We may collect and process the following categories of personal data:
- Identity and contact details: name, job title, company name, address, email address, telephone number, and other contact information.
- Business and account information: purchase history, order details, contract information, account preferences, and customer service records.
- Communication data: emails, phone calls, message content, enquiries, complaints, and correspondence history.
- Transaction and payment information: invoice details, payment status, billing records, and payment-related references. We do not store full payment card details unless expressly stated at the point of collection and processed through appropriate payment providers.
- Technical data: IP address, device information, browser type, operating system, and website usage data collected through logs or cookies where applicable.
- Delivery and logistics data: delivery addresses, site access instructions, scheduling details, and recipient contact information.
- Any other information you choose to provide: for example, when you submit a form, request a quotation, or communicate with us directly.
We collect personal data directly from you where possible, and may also receive data from third parties such as business partners, logistics providers, payment service providers, professional advisers, public sources, and website analytics or IT service providers.
3. Purpose of data processing
We process personal data for the following purposes:
- to respond to enquiries and provide quotations;
- to manage customer and supplier relationships;
- to fulfil orders, arrange deliveries, and provide silage-related products and services;
- to issue invoices, process payments, and maintain accounting records;
- to communicate about contracts, service updates, and operational matters;
- to handle complaints, disputes, and customer support requests;
- to comply with legal, regulatory, tax, and accounting obligations;
- to maintain website functionality, analytics, and security;
- to improve our products, services, processes, and customer experience;
- to prevent fraud, misuse, and unauthorised access;
- to send marketing communications where permitted by law and subject to your preferences.
4. Legal basis for processing
We will only process your personal data where we have a lawful basis to do so. Depending on the context, the legal bases may include:
- Performance of a contract: where processing is necessary to enter into or perform a contract with you or your business.
- Legitimate interests: where processing is necessary for our legitimate business interests, such as managing our operations, improving services, preventing fraud, securing systems, and maintaining customer relationships, provided those interests are not overridden by your rights and freedoms.
- Legal obligation: where processing is necessary to comply with applicable law, such as tax, accounting, health and safety, or regulatory requirements.
- Consent: where we rely on your consent, for example for certain marketing communications or non-essential cookies, you may withdraw that consent at any time.
Where we process special category data or sensitive information, we will do so only where permitted by law and where an appropriate legal condition applies. We do not intentionally seek such data unless it is necessary and lawfully provided.
5. Data sharing and third parties
We may share personal data with third parties where necessary for the purposes described in this policy. These may include:
- IT hosting, cloud storage, and software providers;
- accountants, auditors, lawyers, and other professional advisers;
- payment processors and banking partners;
- delivery, freight, and logistics providers;
- customer support and communications platforms;
- website analytics and security providers;
- public authorities, regulators, courts, or law enforcement where required or permitted by law;
- business partners, subcontractors, and suppliers involved in delivering silage-related services.
We require third parties who process personal data on our behalf to implement appropriate security measures and to use the data only for the specified purposes and in accordance with applicable law.
6. Data transfer to third countries
Some of our service providers or partners may be located outside the United Kingdom or may process data in jurisdictions outside the UK. Where personal data is transferred internationally, we will take appropriate steps to ensure that it receives a level of protection that is adequate and consistent with applicable data protection requirements.
Such safeguards may include:
- reliance on adequacy regulations or decisions where available;
- standard contractual clauses or equivalent transfer mechanisms;
- supplementary technical and organisational safeguards where needed.
If you would like more information about international data transfers, you may contact us using the details set out below.
7. Storage duration
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, contractual, and reporting obligations.
Retention periods may vary depending on the type of data and the purpose of processing. In general, we consider the following factors when determining retention:
- the nature of our relationship with you;
- whether there is an ongoing contract, enquiry, or dispute;
- legal or regulatory retention requirements;
- the need to establish, exercise, or defend legal claims;
- the sensitivity and volume of the data.
When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our retention practices and legal obligations.
8. User rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: to request confirmation of whether we process your personal data and obtain a copy of it.
- Rectification: to request correction of inaccurate or incomplete personal data.
- Erasure: to request deletion of your personal data in certain circumstances.
- Restriction: to request that we limit the processing of your personal data in certain circumstances.
- Data portability: to request receipt of certain data in a structured, commonly used, machine-readable format and to request transfer to another controller where technically feasible.
- Objection: to object to processing based on legitimate interests and to object to direct marketing at any time.
To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We may need to verify your identity before responding to your request. We will respond within any timeframe required by applicable law.
9. Withdrawal of consent
Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
If you wish to withdraw consent for marketing communications, you may use any unsubscribe mechanism provided in our emails or contact us directly using the details below.
10. Right to complain
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can attempt to resolve the matter promptly and fairly.
You also have the right to lodge a complaint with the relevant data protection authority. In the United Kingdom, this is generally the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
11. Data security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include:
- access controls and authentication measures;
- staff confidentiality obligations and training;
- secure storage and transmission practices;
- regular system monitoring and maintenance;
- backup and recovery procedures;
- risk-based security controls for third-party service providers.
Although we take reasonable steps to protect personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.
12. Contact information
If you have any questions about this Privacy Policy or our use of personal data, or if you wish to exercise any of your rights, please contact:
GreenField Silage Solutions Ltd
GreenField Silage, Unit 4, Maple Industrial Estate, Station Road, Lutterworth, Leicestershire LE17 4HE, UK
Email: [email protected]
Phone: +44 1455 672 948
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs, or technology. Any updates will take effect when published on our website or otherwise made available to you, unless stated otherwise.
We encourage you to review this Privacy Policy periodically to stay informed about how GreenField Silage Solutions Ltd processes personal data.
Effective date: 15 July 2026